Returns & Refunds

These terms and conditions are designed to ensure that you can support our mission and purchase our products with complete confidence. Our policies comply with UK legislation and apply to all sales placed through our website, in writing, or via telephone.

By shopping with us, you are engaging with a “print-to-order” service managed by North Prospect from our Plymouth HQ. This bespoke approach allows us to offer a wide range of items while minimising environmental waste, which means specific policies regarding secure payments, production timelines, and custom returns apply to every purchase.

We are committed to quality and transparency in everything we do. We encourage you to review the details below to understand our fulfillment process and your rights as a customer.

If you have any questions, our team is always available at hello@westcountrywomen.com to ensure your experience is exceptional.

Last updated: May 3, 2026

Our refund and returns terms and conditions are designed to ensure you can support our community and purchase our products with complete confidence. These terms apply to all orders placed through our website, in writing, or via telephone.

By placing an order, you agree to the following terms:

1. Pricing and Payment

  • VAT: We do not currently charge VAT.

  • Currency: All transactions are processed in £ Sterling.

  • Payment Methods: We accept all major credit and debit cards, as well as Amazon Pay, Google Pay, and Apple Pay, all securely processed through Stripe Express.

  • Order Acceptance: Your order represents an offer to buy. A legal contract is formed only when we send you a confirmation email with your order number. We reserve the right to refuse an order for security or availability reasons.

2. Refund and Returns Policy

Because our products are printed to order specifically for you, we operate a strict returns policy:

  • Change of Mind: We do not accept returns or exchanges if you change your mind or choose the wrong size/colour, as each item is bespoke.

  • Faulty or Damaged Goods: If your item arrives damaged or has a manufacturing fault, you are entitled to a replacement or refund.

  • Reporting an Issue: You must notify us of any faults or transit damage within 48 hours of delivery. Please email hello@westcountrywomen.com with your order number and photographic evidence of the fault so our team can investigate.

  • Standard Tolerances: Please note that minor variations in print positioning (up to 2.5cm) are standard in the printing process and are not considered faults.

3. Order Processing and Delivery

  • Fulfillment: All orders are managed by North Prospect from our Plymouth HQ: 2A Ham Drive, North Prospect, Plymouth, PL2 2NL.

  • Timeline: Orders are processed once payment is received in full. As items are bespoke, please allow for production time before dispatch.

  • Cancellations: Due to our automated “print on demand” process, production often begins shortly after an order is placed. Cancellation requests must be made within 6 hours; after this window, we cannot guarantee a cancellation as the item may already be in production.

4. Intellectual Property and Copyright

Please note that West Country Women Awards CIC owns the copyright to the West Country Women Awards standard circular logo and swish device, whilst other designs may be copyright Christopher James/North Prospect and intellectual property rights to all designs featured on our merchandise.